21 August 2019
Protecting your privacy
Study101 Pty Limited ("Study101", "we", "our", "us") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”), which sets out a number of principles concerning the protection of your personal information known as the Australian Privacy Principles.
This privacy statement sets out the type of information we collect, how we use it and who we may share it with. It may be amended from time to time and a current version is available on this page.
What personal information do we collect?
We collect personal information submitted to Study101 such as:
If you choose to use Study101 for studying abroad
If you register on our website we will collect personal information such as your name, email address, country of residence, nationality, preferred study destination, and when you intend to study.
In speaking to you about study opportunities directly or we assist you with your application to study, we may also request additional information such as education qualifications, employment history, occupation, areas of interest and professional memberships, copies of documents as proof of identity – e.g. copies of passport, proof of citizenship or photographs, marital status and how you will fund your studies. We may also request sensitive information about you such as racial or ethnic origin (from information on your country of origin), and/or your health or medical information (e.g. from a medical examination required for your visa application for an Australian visa).
Collecting your personal information allows us to:
assist you to pursue the opportunity to undertake studies in Australia;
provide you with relevant information on your study options;
present you as a candidate to your preferred institutions;
provide opportunities to participate in projects/programs;
provide opportunities to provide feedback and testimonials on your experience;
respond to your questions.
What non-personal information do we collect?
We may collect non-personal statistical information on visitors such as:
- IP address
- visit date & time
- visit duration
- referring site
- type of web browser
- pages accessed on Study101
- other information provided by browser's HTTP headers
Using personal information
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. We collect, hold and use your personal information for the following purposes:
- to verify your identity
- to provide services to you
- to provide you with news, updates and information or advice about our existing services
- to communicate with you including email
- to manage and enhance our service offering
- to personalise and customise your experience
- to provide you with access to protected areas of Study101
- to conduct business processing function for operation of Study101
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity
If you wish to submit a review, course or educator, you must register on Study101 to create a user account. All information you provide when registering user account including your name, email address, or other details can be viewed, modified or deleted at any time by accessing your member area. Registered users who wish to close their account are also able to via the member area. Please note, given the nature of our site it may be impossible to remove all your content and some residual information may remain on the site.
Disclosing personal information
Study101 does not sell or rent personal information to any third party. We may disclose your personal information to the police, government, or regulatory authorities, as required by law.
Your profile and contributions on Study101 will be publicly viewable and may be identifiable via your nickname. Study101 will neither share your email address nor full name with other members, nor will we display them in any public manner, unless you expressly choose to have us do so.
We may aggregate personal information from all of our users and provide that information in the aggregate to other parties, including advertisers, for marketing and promotional purposes. However, if we do so, that information will not be in a form that will allow any third party to identify you personally.
We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it (storage). However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you become aware of unauthorised usage of your password, username or account you should contact us immediately.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We take the protection of our customer's privacy very seriously. If you have any privacy concerns or believe that your personal information is inaccurate or has been collected, used or disclosed in a manner contrary to privacy law we encourage you to raise any concerns you have with us by reports AT study101 dot com so that we can take steps to address them.
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.
More information on privacy is available at the website of the Office of the Australian Information Commissioner www.oaic.gov.au